Job Detail
Position: Inbound Customer Service Category: Customer Service
City: St Louis Park State: MN
Branch Name: Metro South Dress Code: Buisness Professional
Branch Phone: ( ) - Job ID: 75692
Pay Information: Bi-Weekly Order Type: Career Solutions- Direct Hire
Description

Client Relations Representative in St. Louis Park.

Take inbound calls for Billing, Products, Questions/Concerns, Registering cards, Claim Process.

Salary: $12+ per hour to $18+ per hour 

Responsible for answering questions related to customer billing
statements and general inquiries, as well as for the resolution of
payment concerns. The Client Relation Representative offers
products and services to meet customer needs. The  rep relates well to
the customer, thinks and exercises sound judgment, and acts responsibly
in the customer's and the company's best interest.

- Interacts with customers via telephone, e-mail, or face-to-face to
assist with a variety of customer inquiries and issues. Must be able to
wear telephone headset and manipulate objects such as pen, keyboard, and
mouse.
- Elicits and records customer information and inquiries, following
prompts from a computerized system.
- Corrects errors and discrepancies on customers' billing statements as
necessary.
- Demonstrates good oral and written communication skills, with ability
to articulate relevant information and directions in an organized and
concise manner. Explains billing cycles, processes, and prorates
effectively to ensure that customers understand their statements.
- Generates copies of billing statements and researches billing history
using computerized systems and microfiche when applicable.
- Facilitates interactions with customers in a way that is in accordance
with the Company's service strategy. Establishes rapport and promotes
effective relationships.
- Demonstrates awareness of company policies and procedures while
applying sound judgment, when necessary.
- Attempts to collect delinquent account balances.
- Prepares work orders accurately; processes payments and enters credit
card information accurately.
- Promotes and recommends products and services based on a logical
relationship to the customer's needs and interests, delivering the
Quality Experience (CQE). Enters and confirms sales when
appropriate.
- Maintains and coordinates interdepartmental communications as they
apply to customer problem resolution.
- Supports other lines of business as call volume dictates.
- Must be able to work in a fast-paced, often high-pressure environment,
with proven ability to maintain composure in stressful situations and
manage and diffuse angry or upset customers.
- Achieves overall call center performance goals, while impacting the
business goals of the organization.
- Consistently meets or exceeds established goals and performance
metrics.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Attends training as required.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Education
- High School or Equivalent
- Generally requires 0-2 years related experience


Top Talent and our client are Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employers.

About Us
Top Talent Solutions offers immediate placements for temporary, temp-to-hire and direct hire positions in all industries – from light industrial to administrative, and everything in between. But, we go a step further to offer you the personal touch that’s missing from so many other employment firms. Locally owned and operated, with multiple locations throughout Minneapolis and St. Paul, Top Talent Solutions works with nearly 1000 of the top companies in the region – from small businesses to national corporations. Our vast network allows us to build the strategic partnerships that, ultimately, you will benefit from.

Top Talent Solutions is an Equal Opportunity and Drug Free Employer.
 
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